Uniway 3D Technologies Distance Sales Agreement
This Sales and Refund Policy (“Agreement”) governs all sales of castabel materials by Uniway 3D Technologies (“Seller”), under the brands Morphonom. By purchasing products from Uniway 3D Technologies, the customer (“Buyer”) agrees to the terms and conditions outlined herein.
Payment Terms
Unless otherwise agreed in writing by an authorized representative of Uniway 3D Technologies, all payments are due upon receipt. Accepted payment methods include, bank transfer and major credit cards (e.g., Visa, MasterCard, American Express). Additional fees may apply for certain payment methods, as outlined during the checkout process.
Money-Back Guarantee and Return Policy
Uniway 3D Technologies offers a 30-day return policy for 3D printers under the following conditions. The 30-day period begins on the date the product is delivered to the Buyer.Castable Materials / Resin & Wax
– Resin bottles are eligible for return within 7 days of delivery only if the aluminum seal inside the bottle remains intact. Resin bottles that have been opened or used are non-returnable under any circumstances.
– If a resin bottle is damaged or defective upon arrival, Uniway 3D Technologies will issue a full refund without applying any shipping fees.
Shipping Costs
Shipping and handling costs are non-refundable. If you receive a refund, all shipping and handling costs may be deducted from your refund amount. However, in cases where the item is damaged or defective upon arrival, Uniway 3D Technologies will refund the full amount, including any shipping and handling fees.
Return Process
To initiate a return:
1. Contact marketing@morphonom.com with your order details and issue description.
2. If the return is approved, Uniway 3D Technologies will provide a free return shipping label along with detailed instructions on how and where to send the package. The product must be in its original condition and packaging to qualify for a return.
3. Returns without prior authorization will not be accepted.
Acceptance and Inspection Period
Upon receiving an order, Buyers are encouraged to inspect items immediately. Buyers have one (1) week from the receipt of goods to inspect and notify Uniway 3D Technologies of any damages or discrepancies by contacting marketing@morphonom.com. Uniway 3D Technologies will address reported issues and cover shipment-related damages reported within this timeframe. Any issues reported after this period will not be covered by Uniway 3D Technologies.
Claims
To submit a claim:
1. Email marketing@morphonom.com with your order details and issue description.
2. Provide photographs or evidence if requested.
3. Uniway 3D Technologies will repair or replace defective items after assessment. Approved shipping costs will be covered.
Shipping and Delivery
Delivery Timelines
Delivery times are estimates and depend on product availability, Buyer’s location, and logistical factors. Firm delivery dates are not guaranteed.
Shipping Costs
Shipping costs will be calculated during checkout by DHL. Buyers are responsible for any additional customs duties, taxes, or import fees.
International Orders
For international shipments, delivery timelines and fees may vary based on destination and customs policies. Buyers are responsible for ensuring compliance with local import regulations.
Exchanges
Defective, damaged, or incorrect products may be exchanged:
1. Report issues to marketing@morphonom.com within the inspection period.
2. If approved, Uniway 3D Technologies will provide a return shipping label and instructions. Exchanges are processed once returned items are received and inspected.
Refunds
Refunds for returned products will be processed to the original payment method within ten (10) business days after inspection. For delays exceeding fifteen (15) business days, contact marketing@morphonom.com.
Confidentiality
All invoices issued by Uniway 3D Technologies are strictly confidential and cannot be shared with third parties without the express written consent of Uniway 3D Technologies.
Force Majeure
Uniway 3D Technologies is not liable for delays in delivery due to circumstances beyond its control, including but not limited to natural disasters, strikes, transportation delays, or any other force majeure events.
Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the Turkiye, without regard to its conflict of law principles.
Entire Agreement
This Agreement, together with any invoices or related documents, constitutes the entire understanding between the Buyer and Uniway 3D Technologies regarding the purchase of products. Any amendments or modifications must be in writing and signed by both parties.
Contact Information
Uniway 3D Technologies welcomes your questions or comments regarding this Policy. Please contact us at:
UNIWAY OPTRONIX END. MAK. SAN. VE TİC. LTD. ŞTİ.
Yenibosna Merkez District Kavak Street No:35 Çırakman Business Center Bahçelievler/İSTANBUL Phone: +902126030603 www.uniway.com.tr